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Frequently Asked Questions
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The list of Questions and Answers in this section should answer most of the queries you have regarding SOAP.


What is SOAP?

SOAP is a program that brings together -
Individuals looking to volunteer and support a social Cause,
NGO looking for volunteers, funds for their programs and a platform to announce the programs (projects) and
Corporates and Academic Institutions looking to gain support for building on to their CSR and work on team building; along with bringing volunteering, funding, resources and CSR opportunities.


What are SOAP Credits?

The single-most unique point and advantage of being a SOAP Volunteer is the CREDITS system. A volunteer can earn SOAP Credits on completion of each project / volunteering work. The Credits gets accumulated as each project is completed.


What is the cost of SOAP membership?

SOAP membership is FREE.


How does SOAP work?

Being a part of SOAP is simple and easy. To see how it works –
Click here if you are interested in being a SOAP Volunteer
Click here if you are interested in being a SOAP NGO
Click here if you are interested in being a SOAP Partner


I/We have registered a SOAP Account. Why it is not listed in SOAP?

Your SOAP account will be listed after you have completed all the sections of your profile. Log into your account and provide the required information.

NGO and Partners
If you have provided all the information and your account is not listed, your account may not have been approved by the SOAP Admin. All the NGO and Partner accounts require a SOAP Admin approval before being listed in SOAP website.


How does the Credits System work?

NGO’s are required to register a project idea for approval to be listed online. While approving a project idea, the SOAP Admin assigns credits per hour a volunteer can earn for the project. These are based on the skill and effort level required to complete the task. On completion of each task/project, the credits will be granted based on the number of volunteering hours completed by a Volunteer. The SOAP system will be updated by the NGO for number of volunteering hours completed by each volunteer on each project.

Each project will display the following details:
Duration – Number of days of volunteering work
Volunteer Time – The number of hours per day a volunteer will have to work
Credits Granted – The number of credits a volunteer can earn by working for an hour on the task

Example Scenario:
Duration: 5 days
Volunteer Time: 2 hours per day
Credits Granted: 16 credits per hour
Maximum hours volunteer can work on the project: 10 hours
Total Credits a Volunteer can earn: 160 credits


Who allocates the Credits for each Volunteer?

The credits calculation is an automated process handled by the SOAP system based on the credits a volunteer can earn per hour and the number of hours of volunteering work completed on a project.

The SOAP Admin, after consulting the NGO and the Credits Advisory Committee, assigns credits per hour a volunteer can earn for the project. These are based on the skill and effort level required to complete the task. The NGO will submit the details of the hours worked for each Volunteer. Based on this the SOAP system calculates the credits for each volunteer.


What are Projects?

Projects or Programs are volunteering opportunities and service requests posted by registered NGO’s.


How do Projects Work?

Click here to find information about how a SOAP Project works.


How are Credits assigned to a Project?

Credits are assigned based on the Skill and Effort level required to complete the Task. Credit is allocated for hourly basis. All registered NGO’s are required to register possible Project Ideas before they can add a Project for volunteering. Credits are assigned when a Project Idea is approved by a SOAP Admin.


What is Project 'Commencement Date', 'Project Close Date', 'Duration' and 'Last Date for Expression of Interest'?

Project Commencement Date: The date of commencing the volunteer work/project
Project Close Date: The last date of the work/project
Duration: Number of days the volunteering work is conducted
Last Date for Expression of Interest: The closing date for submitting the application for the volunteering work/project

Example Scenario:
Project Commencement Date: 01-07-2011
Project Close Date: 31-07-2011
Duration: 4 days (This could every Saturday for the month of July)
Last Date for Expression of Interest: The closing date for submitting the application for the volunteering work/project. This will be calculated by the system based on pre-set values.


When is a Project cancelled?

A project is automatically cancelled if it does not receive the the required number of applications/expression of interests. A project may also be cancelled if it does not receive the required funds to carry on the project successfully.


What are Project funds?

Project funds are the operating expenses required for successfull completion of a Project.


How can one Fund a Project?

Funding a Project is simple and easy, follow the steps below to Fund a Project.
STEP 1: Browse the list of available Projects that require funding
STEP 2: Click ‘Fund this Project’ button located at the bottom of the Project Details
STEP 3: Enter your details and the amount you like offer towards funding the Project
STEP 4: Submit the Details and mail/courier the cheque to the following address:
The Col Shamsher Singh Foundation, #1536, Sector 34D, Chandigarh, 160022

Please make sure to enter the following details behind the cheque:
1) YOUR FULL NAME
2) MOBILE NUMBER or CONTACT NUMBER
3) SOAP ID Number (if you are a SOAP Member- Partner OR Volunteer).


I am a SOAP Volunteer/Partner, can I/we Fund a Project?

Yes, a SOAP Volunteer/Partner can Fund a Project.


Is it mandatory to be a SOAP Member to Fund a Project?

No, Funding a Project is open to all.


I am a SOAP Volunteer/Partner, how can I Fund a Project?

Log in to your SOAP account and follow the instructions provided here.


I am not a SOAP Member but I would like Fund a Project, how can I do this?

Please follow the instructions provided here.


The project I/we funded was cancelled due to the fund received not meeting the total required funds. What will happen to the amount I/we sent as Funds?

The SOAP Admin will send a notification to you and reimburse the amount sent by you.


What are the options available for making a payment towards funding a Project?

Currently we only accept Funding by CHEQUES. Please note that we do not accept self cheques, only account payee cheques are acceptable.


To whom do I/we make the cheque payable?

The cheque should be made payable to 'The Col. Shamsher Singh Foundation'.